BPO Services
Business Process Outsourcing
Our business process outsourcing is an end-to-end outsourcing services provider. BPO addresses every business challenge and unlocks every business potential by applying proven process methodologies with integrated business process outsourcing solutions.
Benefits
- Significantly reduce costs
- Enhance effectiveness
- Optimize business processes
- Ongoing productivity improvements
- Process Reengineering
jobs our bilingual agents perform
- Customer Service
- Inbound/Outbound Sales
- Lead Generation
- Troubleshooting Calls
- Helpdesk Support
- Product Technical Support & more
Getting Started
Set Up
We have a standard agreement in place and ready to go. New clients will simply fill out a client profile information form and send us information about the product.
Pricing and terms for the consumer will be established, an order portal will be provided by the client and we will set aside some time for product training.
Our staff can draft a sales script or re-write an existing script. All deliverables will be approved by the client. Outbound campaigns are most effective when a discount is offered along with some bonus gifts.
Scaling
We can ramp up a dedicated account with 50 agents within a 30-day period, and we could initiate the ramp up process with a first wave of 5-10 seats after all the conditions of a signed agreement have been met. We need to determine what type of account this is, (CX, Tech support or sales) as this will determine our hiring/scale capability and whether a full bilingual asset or Spanish speaker is required.
Outbound Capabilites
Not all calls to the call center will result in sales. Where appropriate xClosure will manage internally or enlist an outbound call center to follow up on abandoned calls and close missed sales to maximize your ROI. If the potential consumer showed interest but did not purchase because the price was too high, the product can be offered at a discount through outbound sales.
Jobs our outbound agents perform
- Negotiate contract with call center
- Point of contact for all call center set-up
- Advise on appropriate offer to non-order leads
- Offer/scripting development and management for follow-up
- Develop, coordinate and conduct training presentations
- Quality assurance
- Maximize performance and productivity by enforcing call flow and call handling capabilities
- Maintain service level agreements
- Technical support
- Track revenue and incorporate sales into pro forma
Inbound Capabilites / IVR
The two main options for inbound call centers are Interactive Voice Response (IVR) or live agents. IVR allows the customer to interact with the company via a telephone keypad or by speech recognition. IVR systems can respond with dynamically generated audio to direct users on how to proceed. IVR systems are sized to handle large call volumes.
Live agent and IVR have different advantages depending on the campaign. xClosure will help the client evaluate the options.
xclosure's role
- Negotiate contract with call center
- Point of contact for all call center set-up
- Offer/scripting development and management
- A/b testing (scripts, offers and call centers)
- Develop, coordinate and conduct training presentations
- Quality assurance
- Maximize performance and productivity by enforcing call flow and call handling capabilities
- Maintain service level agreements
- Technical support
Virtual Assistants
We care about your business by understanding how valuable your time is. Our virtual assistants can help you reduce time on administrative or any other tasks which do not require strategic decision-making.
Who it's for
If you need a customized service this is your place. Our virtual assistants can learn new skills and systems tailored to your business. By hiring a virtual assistant, you are hiring a new member of your team who you can develop and train in any specific tasks.
jobs our assistants can perform
- Administrative assistance
- Digital marketing assistant
- Telemarketers
- Amazon FBA
- Data entry
- E- commerce coordinators & more…
Customer Service
Customer service has the role of creating a positive company image. The customer service department answers all secondary calls regarding; questions, concerns, complaints, returns or product inquiries. Customer service is often available through fulfillment centers; there are also companies that specialize in customer service calls.
xclosure's role
• Negotiate contract with customer service center
• Point of contact for all call center set-up
• Develop, coordinate and conduct training presentations
• Keep customer enrolled in program when handling returns
• Quality assurance
• Maximize performance and productivity by enforcing call flow and call handling capabilities
• Maintain service level agreements
• Technical support
• Track revenue and incorporate sales into pro forma