Call Center Services
An elite team to manage your customer service and improve
conversions
The xClosure Recipe
Over the years xClosure has focused heavily on hiring and training an elite call center team that is specialized on various products and services. We provide inbound, outbound, and customer service. We have provided services for educational programs, health and beauty, exercise, real estate, financial products, supplements, home and garden, household, corporate sales, sponsorships, along with a variety of other categories.
Experience
We have managed numerous successful campaigns from start to finish and generated millions of dollars in revenue for our clients.
Expertise
Our agents are ambitious, reliable, hard-working, willing to learn and results oriented. We offer a bilingual call center solution.
EFFICIENCY
Our training division is staffed with talented speakers (multi-language), results-oriented individuals, all driven towards success.
Why xClosure?
The xClosure xPerience
xClosure’s Agents have spent the majority of their lives working on a performance basis so they fully understand the concept of “return on investment”. Our people are passionately committed to our philosophies and to getting results.
Benefits
- Experienced workforce, at a lower cost.
- Results oriented team, achieve better results.
- Talented sales team with great customer service.
- Increase traffic and sales.
- Increase your profits and minimize turnover costs.
- Greater efficiency through our technology.
- Sales tools, dashboards and data integration.
- Incentives and goals for agents in line with organizational and client goals.
Our Accomplishments
xClosure continues to use its proprietary formula to help clients achieve extraordinary returns on their investments. xClosure has helped clients successfully market a wide variety of products including dietary supplements, exercise equipment, scrap-booking supplies, kitchen gadgets, educational programs, and much more.
- Established an outbound sales division which generated over $7.5 million per year.
- Generated $5 million in revenue from a radio campaign in only 8 months.
- Generated over 5 million dollars in revenue through an internal affiliate network.
- Designed an incentive program that resulted in a 150% increase in weekly sales.
- Built an outbound organization of 60+ employees, generating 22 million in sales.
- Drove $30 million in annual sales for a single product.
- Escalated online lead generation revenue from $528,000 to $2.3 million in one year.
- Monthly revenue saved through customer service – 15-19%.
How to Outsource with xClosure
Set up
We have a standard agreement in place and ready to go. New clients will simply fill out a client profile information form and send us information about the product. Pricing and terms for the consumer will be established, an order portal will be provided by the client and we’ll set aside some time for product training. Our staff can draft a sales script or re-write an existing script. All deliverables will be approved by the client. Outbound campaigns are most effective when a discount is offered along with some bonus gifts.
Scaling
This is a boutique call center solution with a 50+ seat capability. The number of agents we assign to an account is based on the client’s needs and expectations. For many campaigns, we recommend a first testing phase of 5-10 agents. We can scale a dedicated campaign to 50+ agents within 30 days. We need to determine what type of an account this is, (CX, tech support or sales) as this will determine our hiring/scale capability along with whether the client needs a bilingual asset or not.
Deposit / Retainer
The initial deposit amount is calculated based on the initial number of seats/agents.
Frequently Asked Questions
Call center sales services such as xClosure’s, help you delegate sales to a specialized business that can get you better results. This allows you to focus on what you do best, while resting assured that your leads and customers are being handled by experts. Outsourcing done right, can help you improve results, and reduce the bottom-line, while also reducing employment risks for your company.
You need both! Your business needs inbound sales to engage with qualified leads that are already interested in your product. While you need outbound sales to reach out to your potential customers and get them interested in our product. This in turn makes them qualified leads, which later can be converted into customers. At xClosure, we can help you with both outbound and inbound sales.
There are two ways in which you can increase your sales. Either by acquiring more leads to your business, or increasing your conversion rate. Better yet, you can do both! Outsourcing sales, marketing and advertising is a great way to increase your sales, as you get the muscle of an experienced organization such as xClosure, behind your sales numbers. Schedule a free consultation with us, so we can evaluate how to increase your sales.
Definitely! We tailor our services to your specific product or service. Our service is fully customizable so you get the best support possible for your brand.
Your customers won’t know you are outsourcing. xClosure’s customer relation management guarantees that the contact process for your client is as smooth as possible. Your customer will be in good hands, and feel that they are talking with an experienced representative from your company.
Contact Us
Our Offices
Address: 6465 S 3000 E Suite 201, Salt Lake City, Utah 84121
CORPORATE OFFICE
6465 S 3000 E Suite 201
Salt Lake City, Utah 84121